Returns & Exchanges

At Braun-Clocks, we stand by the precision and quality of our timepieces, offering a 30-day window for returns or exchanges on all items in original condition. We ensure a seamless process to maintain the sophisticated standard you expect from our brand.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely place the timepiece in its original minimalist packaging, ensuring all protective films, manuals, and warranty cards are included.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and attach it to the exterior of your parcel, then drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our technicians verify the item's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing